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Datadog Logs Playbook
Datadog Smoke Tests Playbook
How to add or update an entry to the Pylon Knowledge Base (FAQ)
How to Rehydrate Old Logs in Datadog
How to Use Retool
How to use Salesforce as a Support Engineer
Pylon Issue Details Fields
Pylon Playbook
Slack Playbook
Processes
Handling Data Sharing Opt-Out Requests
How to Add Credits to an Account
How to Change Customer's Price Plan
How to change the email address associated with an account
How to Check Audio File Metadata
How to Create a Cookbook
How to Create a Playbook
How to Delete an Account
How to Disable Auto-Pay for an Account
How to Document Product Feedback
How to Handle AWS Marketplace Requests
How to handle DataDog Alerts
How To Handle New Implementation Monitoring Requests
How to Issue a Refund in Stripe
How to look up the “crunch” of a transcript
How to Lookup LeMur Logs
How to Loop in Sales_Surface Leads
How to Make Updates to the General Code Base
How To Process Playground Deletion Requests
How to Recommend other Services
How to Report a Bug
How to securely share files in Jira and other sources
How to Send a BAA
How to Submit a Feature Request
How to suggest an addition to the Pylon FAQ
How to Transcode Files to FLAC
How to Update the AAI Status Page
How to Update the Official Documentation_
How to use the AWS CLI to download entire folders
Playbook Template [Support]
Transcoding Files
Weekly Pylon Summary Playbook
Weekly Resource Sharer Playbook
What to do if you can’t find the answer to a question in a Playbook or FAQ
Troubleshooting Guides
Customer is being throttled (Async)
Customer is disputing usage numbers
Customer is receiving a timeout error
Customer is reporting Speaker Label issues
Customer is seeing a “server error, developers have been notified”
Customer is seeing “too many streams” error (real-time)
General 4xx customer issues
SSL_ CERTIFICATE_VERIFY_FAILED
Startup Program
How to Handle YC and AI grant Program Applications (Archived)
Startup Program Playbook
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Everything you need to succeed as a Support Engineer at AssemblyAI.
